Platform · Website Assistant
A guide on every page, by voice or chat.
Affina adds a KeyAI assistant to any website with one script tag. Visitors choose to type or talk, and during a call Affina can open pages and point things out. Try it on this site.
Highlights
-
Chat or voice call
Visitors pick how they want to talk, and can switch at any time.
-
Shows the way
Website tools let Affina open pages, scroll and highlight what it is talking about.
-
Keeps talking across pages
A voice call carries on as the visitor moves around your site.
Everything included
What you get in Website Assistant
For visitors
- Welcome screen Choose chat or voice, with an option to remember the choice.
- Full screen on phones Comfortable to use on any device.
- Accessible Keyboard access, clear focus and reduced-motion support.
- Speaks their language Greets visitors in the language of the page they are on.
For your site
- One script tag Add it before the closing body tag and configure.
- Matches your brand Colours, avatar, names and texts; follows your light or dark theme.
- Consent built in Visitors agree to your terms before a conversation starts.
- Feedback Ask visitors to rate the conversation when it ends.
Works hand in hand with
The platform- Chat Bot Instant, 24/7 answers on your website, app, WhatsApp and Messenger, drawn from your own knowledge base. Explore
- Voice Bot An AI voice agent that answers calls in natural speech, resolves routine requests and hands over to people with full context. Explore
- Integrations Native to Genesys Cloud, ready for WhatsApp and Messenger, with hundreds of connectors and your own AI model. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia