Solutions · Utilities & transport
Service updates, before customers ask twice.
Take fault reports, explain bills and share disruption updates on every channel, and route urgent cases straight to the right team.
Sound familiar?
The problems we hear most
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Disruptions create sudden spikes no rota can plan for.
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Fault reports arrive incomplete and need a call back.
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Bill and account questions tie up skilled agents.
How KeyAI helps
What changes with KeyAI
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Absorb the spike
The Voice Bot answers every call during an incident and shares the latest update.
See Voice Bot -
Complete fault reports
The bot collects location, account and details before creating the case.
See Workflow Automation -
Self-service bills and accounts
Explain charges and update details through chat and messaging apps.
See Chat Bot -
Know what’s happening
Live dashboards and call logs for operations teams.
See Analytics & Quality
What’s included
Outage reports, bill enquiries and service updates without the queue.
- Incident voice bot
- Fault reporting workflows
- Bill and account self-service
- Real-time dashboards
More industry solutions
All solutions- Banking & financial services Secure self-service for balances, transactions and card requests, with compliant hand-over. Explore
- Insurance Policy enquiries, claim status and renewals answered any hour, with agents freed for complex cases. Explore
- Telecommunications Billing, plan and outage questions at scale, across every digital channel. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia