Services · Implementation
Live in weeks, not years.
A typical KeyAI project for chat, voice and Copilot runs about three months, from planning and design through testing, training and go-live.
How it works
What to expect
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01
Plan and design
Project initiation, gap analysis and design updates in the first two weeks.
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02
Document and provision
Functional and technical specifications signed off; environments provisioned.
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03
Build and integrate
Chat Bot, Copilot and Voice Bot integrated in parallel over about six weeks.
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04
Test, train, go live
System and user acceptance testing, training for agents, supervisors and admins, then go-live.
What’s included
From planning to go-live in about three months, delivered by our certified team.
- Project management
- Functional & technical specifications
- Genesys Cloud integration
- SIT and UAT support
- Go-live checklist
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia