Platform · Analytics
See what your bots do, and how well.
Follow call minutes, volumes and success rates as they happen, then review any conversation and let AI score it for accuracy, tone and policy.
Highlights
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Real-time dashboard
Live call minutes, interaction volumes and success rates for every assistant.
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Automated quality evaluation
AI reviews bot conversations for accuracy, intent handling, tone and compliance.
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Full interaction history
Timestamps, intents, responses and outcomes, ready for audit and reporting.
Everything included
What you get in Analytics & Quality
Dashboards
- Interactions by assistant Volumes over time for each voice and chat assistant.
- Call minutes Total minutes handled by the Voice Bot.
- Why calls ended Resolved, transferred or abandoned, at a glance.
- Success rate How often the bot completed the request on its own.
Quality
- Auto-assessment Every conversation scored, without listening to each one by hand.
- Policy compliance Flag answers that break your rules for review.
- Customer ratings Collect a rating at the end of a conversation.
Records
- Call logs Duration, rating, outcome and time for every call.
- Transcripts Review what was said and what the bot did.
- Date range filters Report on any period for operations and audit.
Works hand in hand with
The platform- Voice Bot An AI voice agent that answers calls in natural speech, resolves routine requests and hands over to people with full context. Explore
- Chat Bot Instant, 24/7 answers on your website, app, WhatsApp and Messenger, drawn from your own knowledge base. Explore
- Agent Copilot Real-time help for agents inside Genesys Cloud: suggested replies, knowledge search and automatic summaries. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia