Solutions · Telecommunications
High volumes, handled calmly.
From bill explanations to outage updates, KeyAI takes the repeat questions across voice, web, app and messaging, so your agents focus on the customers at risk of leaving.
Sound familiar?
The problems we hear most
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An outage turns into thousands of identical calls within minutes.
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Billing questions are routine but still need account details.
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Customers expect help on WhatsApp and the app, not just the phone.
How KeyAI helps
What changes with KeyAI
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Every channel, one brain
The same knowledge and rules on voice, web, app, WhatsApp and Messenger.
See Chat Bot -
Account-aware answers
Workflows fetch plan and billing details so the bot can explain, not just deflect.
See Workflow Automation -
See surges as they happen
Real-time dashboards show volumes and success rates per assistant.
See Analytics & Quality -
Retention-ready agents
Copilot suggests replies and offers while the customer is on the line.
See Agent Copilot
What’s included
Billing, plan and outage questions at scale, across every digital channel.
- Omnichannel chat bot
- Voice bot for peak calls
- Billing and plan lookups
- Real-time dashboards
- Agent Copilot
More industry solutions
All solutions- Banking & financial services Secure self-service for balances, transactions and card requests, with compliant hand-over. Explore
- Insurance Policy enquiries, claim status and renewals answered any hour, with agents freed for complex cases. Explore
- Government & public sector Accessible, multilingual help for citizens, with the security public agencies require. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia