Solutions
AI that fits your industry.
KeyAI is built for regulated, high-volume contact centres. Find the approach closest to yours, and the services that get you live.
By industry
For your industry
- Banking & financial services Secure self-service for balances, transactions and card requests, with compliant hand-over. Explore
- Insurance Policy enquiries, claim status and renewals answered any hour, with agents freed for complex cases. Explore
- Telecommunications Billing, plan and outage questions at scale, across every digital channel. Explore
- Government & public sector Accessible, multilingual help for citizens, with the security public agencies require. Explore
- Utilities & transport Outage reports, bill enquiries and service updates without the queue. Explore
By need
For every team
- Genesys Cloud contact centres Add AI to Genesys Cloud without a rebuild: bots, Copilot and hand-over that work natively. Explore
- Customer self-service Resolve routine requests automatically and shorten queues for everyone else. Explore
- Agent productivity Faster, more consistent answers and less after-call work for every agent. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia