Solutions · Insurance
Clear answers when customers need them most.
KeyAI answers policy and claim questions around the clock, books callbacks and gives your agents the right policy wording in the moment.
Sound familiar?
The problems we hear most
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Claim-status calls crowd out the conversations that need a person.
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Policy wording is long, and agents spend minutes hunting for the right clause.
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After-hours enquiries wait until morning.
How KeyAI helps
What changes with KeyAI
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Claim and policy status, 24/7
Customers check status and next steps by voice or chat, at any hour.
See Voice Bot -
The right clause, instantly
Copilot surfaces relevant policy wording and scripts during the conversation.
See Agent Copilot -
Callbacks and renewals
Workflows book callbacks and reminders and update your systems.
See Workflow Automation -
Empathy where it counts
Sentiment detection moves distressed callers to a person straight away.
See Voice Bot
What’s included
Policy enquiries, claim status and renewals answered any hour, with agents freed for complex cases.
- Claim status self-service
- Policy knowledge search
- Callback booking
- Sentiment-based escalation
- Automatic summaries
More industry solutions
All solutions- Banking & financial services Secure self-service for balances, transactions and card requests, with compliant hand-over. Explore
- Telecommunications Billing, plan and outage questions at scale, across every digital channel. Explore
- Government & public sector Accessible, multilingual help for citizens, with the security public agencies require. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia