AI that answers,
assists and acts.
KeyAI brings voice bots, chat bots, an agent copilot and workflow automation to your contact centre. Native to Genesys Cloud, and fluent in the way Southeast Asia really talks.
- Native to Genesys Cloud
- English, Malay, Chinese and more
- Secure on AWS
Built for regulated, high-volume contact centres
- Banking
- Insurance
- Telecommunications
- Government
- Utilities
- Transport
- Automotive
- Financial services
The platform
One platform for every conversation.
Bots answer customers, Copilot helps agents and workflows do the work behind each request, all sharing the same knowledge and the same history.
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Voice Bot
Answers every call in natural speech, resolves routine requests and senses when a caller needs a person.
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Chat Bot
24/7 answers on web, app, WhatsApp and Messenger, from your own knowledge base.
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Agent Copilot
Suggested replies, knowledge search and summaries inside the agent desktop.
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Workflow Automation
Drag-and-drop automations that finish the job.
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Analytics & Quality
Live dashboards and AI quality scoring for every conversation.
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Website Assistant
Affina talks visitors through your site by voice or chat. It’s the assistant in the corner of this page.
Local languages
Speaks the way your customers do.
Customers here switch between English, Malay and Chinese in a single sentence. KeyAI is tuned for it, so they never have to pick a language from a menu.
- Natural code-switchingUnderstands mixed-language speech and replies in kind.
- Your rules for each languageSet the primary language, tone and terms each assistant should use.
- Local voicesChoose voice models by gender, accent and tone.
Genesys Cloud
Built into the contact centre you already run.
KeyAI works natively with Genesys Cloud: bots in front of your queues, Copilot in the agent desktop and hand-overs that carry every word of context.
- Escalations land in your existing queues with the full conversation.
- Agents copy suggested replies into Genesys chat in one click.
- Delivered by engineers certified in Genesys Cloud CX.
Workflow
From question to done.
Connect your assistants to the systems behind every request with a drag-and-drop designer. Test a workflow, then publish it.
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500+ connectors
Messaging, email, calendars, CRMs, databases and AI services.
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Bring your own AI
Use the model your organisation has approved.
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APIs and MCP tools
Give assistants tools that call your own systems.
Security
Ready for your risk review.
Built on AWS for banks, insurers and public agencies, with the controls their security teams ask about first.
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Encrypted everywhere
TLS 1.2+ in transit; AES-256 with AWS KMS at rest.
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Enterprise sign-in
SSO with SAML 2.0, MFA and LDAP.
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Tenant isolation
Each customer’s environment kept logically separate.
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Watched around the clock
Firewall, threat detection and a full audit trail.
Implementation
Live in about three months.
Our certified team takes you from first workshop to go-live, with chat, voice and Copilot built in parallel.
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01
Plan
Workshops, gap analysis and design.
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02
Specify
Functional and technical specs signed off.
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03
Build
Bots, Copilot and integrations in parallel.
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04
Test & train
SIT, UAT and training for every role.
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05
Go live
Final checks, launch and ongoing support.
Why KeyAI
AI built by a team that knows contact centres.
- Hours a day, every day
- 24/7
- Connectors for workflows
- 500+
- Availability the platform is designed for
- 99.9%
- Weeks to a typical go-live
- ~12
Guides
New to contact-centre AI?
- What does AI do in a contact centre? The four jobs AI does for customers and agents, in plain English. 5 min read
- How do AI voice bots work? From speech to answer and back: the parts of a voice bot and what makes one good. 5 min read
- What is agent assist? How a copilot supports agents during live conversations, and what to look for. 4 min read
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia