Solutions · Government & public sector
Public services, open all hours.
Answer citizens’ questions about contributions, applications and eligibility in the languages they speak, with every interaction logged and data protected.
Sound familiar?
The problems we hear most
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Citizens call to ask questions already answered on the website.
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Services must work for every community and every language.
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Security and data-protection requirements are non-negotiable.
How KeyAI helps
What changes with KeyAI
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Every community served
Multilingual voice and chat, including natural code-switching.
See Voice Bot -
Answers from official sources
Replies grounded in your published guidance and knowledge base.
See Chat Bot -
A guide on your website
Affina helps visitors find the right page and form, by voice or chat.
See Website Assistant -
Protected by design
Encryption, access control, tenant isolation and audit trails.
See Security & trust
What’s included
Accessible, multilingual help for citizens, with the security public agencies require.
- Multilingual voice and chat
- Knowledge-grounded answers
- Website assistant
- Escalation to officers
- Audit trails
More industry solutions
All solutions- Banking & financial services Secure self-service for balances, transactions and card requests, with compliant hand-over. Explore
- Insurance Policy enquiries, claim status and renewals answered any hour, with agents freed for complex cases. Explore
- Telecommunications Billing, plan and outage questions at scale, across every digital channel. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia