Solutions · Genesys Cloud
Genesys Cloud, with AI built in.
KeyAI works inside the Genesys Cloud you already run: bots in front of your queues, Copilot in the agent desktop and escalation that keeps every word of context.
Sound familiar?
The problems we hear most
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Adding AI usually means another platform, another integration project and another team to manage it.
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Bots that can’t hand over properly make customers repeat themselves.
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Agents juggle the desktop, the knowledge base and a notepad on every call.
How KeyAI helps
What changes with KeyAI
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Native integration
Chat, voice and Copilot connect to Genesys Cloud directly, without middleware to maintain.
See Integrations -
Hand-over into your queues
Escalations land in existing Genesys queues with the full conversation attached.
See Chat Bot -
Copilot in the agent desktop
Suggested replies copy straight into the Genesys chat box.
See Agent Copilot -
A certified team
Delivered by engineers certified in Genesys Cloud CX and Genesys Engage.
See Integrations
What’s included
Add AI to Genesys Cloud without a rebuild: bots, Copilot and hand-over that work natively.
- Genesys Cloud integration
- Voice and chat bots
- Agent Copilot
- Context-preserving escalation
- Implementation and training
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia