Solutions · Banking & financial services
Banking help that’s fast and careful.
Let customers check balances, recent transactions and application status by voice or chat, while sensitive requests follow your approved flows and reach an agent with full context.
Sound familiar?
The problems we hear most
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Peak-hour queues for simple requests like balances, statements and card status.
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Every answer has to follow policy, and every interaction must stand up to audit.
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Customers switch between English, Malay and Chinese mid-sentence, and scripted bots can’t keep up.
How KeyAI helps
What changes with KeyAI
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Self-service for everyday requests
Balances, recent transactions and status updates handled end to end through secure integrations.
See Chat Bot -
Understands how customers really talk
Voice and chat that follow natural code-switching between English, Malay and Chinese.
See Voice Bot -
Every conversation on record
Full interaction history and automated quality scoring for accuracy, tone and policy.
See Analytics & Quality -
Security your risk team will accept
Encryption, SSO and MFA, tenant isolation and audit trails on AWS.
See Security & trust
What’s included
Secure self-service for balances, transactions and card requests, with compliant hand-over.
- Voice and chat self-service
- Transaction and balance lookups
- Compliant structured flows
- Agent Copilot
- Quality evaluation
- Audit-ready history
More industry solutions
All solutions- Insurance Policy enquiries, claim status and renewals answered any hour, with agents freed for complex cases. Explore
- Telecommunications Billing, plan and outage questions at scale, across every digital channel. Explore
- Government & public sector Accessible, multilingual help for citizens, with the security public agencies require. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia