Pricing
Packages that fit your contact centre.
Every contact centre is different, so we quote on your channels, volumes and integrations. Start with the package closest to your goals.
Packages
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Self-service
Bots that answer customers on every channel.
Custom quote
Based on channels and interaction volumes
Book a demo of the Self-service package- Voice Bot
- Chat Bot for web, app, WhatsApp & Messenger
- Knowledge base answers
- Escalation to agents with context
- Real-time dashboard
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Complete
Most chosenThe whole platform, front of house and back.
Custom quote
Bots, agents and workflows together
Book a demo of the Complete package- Everything in Self-service and Agent assist
- Workflow Automation & connectors
- Automated quality evaluation
- Affina website assistant
- Bring your own AI model
- SSO, MFA & LDAP
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Agent assist
Copilot for every agent, inside Genesys Cloud.
Custom quote
Based on the number of agents
Book a demo of the Agent assist package- Agent Copilot
- Suggested replies & regenerate
- Knowledge search
- Automatic summaries
- AI model selection
Implementation, training and support are quoted with your package. How implementation works
Compare packages
| Self-service | Complete | Agent assist | |
|---|---|---|---|
| For customers | |||
| Voice Bot | Included | Included | Add-on |
| Chat Bot (web, app, WhatsApp, Messenger) | Included | Included | Add-on |
| Escalation to agents with context | Included | Included | Not included |
| Affina website assistant | Add-on | Included | Add-on |
| For agents | |||
| Agent Copilot in Genesys Cloud | Add-on | Included | Included |
| Knowledge search & summaries | Not included | Included | Included |
| Automation & insight | |||
| Workflow Automation & connectors | Add-on | Included | Add-on |
| Real-time dashboard & call logs | Included | Included | Not included |
| Automated quality evaluation | Add-on | Included | Add-on |
| Bring your own AI model | Add-on | Included | Add-on |
| Security & service | |||
| Encryption, tenant isolation & audit trail | Included | Included | Included |
| SSO (SAML 2.0), MFA & LDAP | Add-on | Included | Add-on |
| Implementation & training | Included | Included | Included |
How is KeyAI priced?
We quote each project on the products you choose, your channels, your expected volumes and the integrations you need. Book a demo and we’ll prepare a proposal.
Do we need Genesys Cloud?
KeyAI is built to work natively with Genesys Cloud, and that is where Copilot lives today. Bots and workflows can also connect to other channels and systems; tell us about your setup.
How long does implementation take?
A typical project covering chat, voice and Copilot takes about three months from planning to go-live, including testing and training. Smaller scopes can be faster.
Which languages do the bots speak?
KeyAI handles English, Malay and Chinese, including natural switching between them in one conversation. Ask us about other languages for your market.
Can we use our own AI model?
Yes. You can choose the AI provider and model per assistant, including a model your organisation already uses.
Where is our data stored?
KeyAI runs on AWS across multiple availability zones, with encryption in transit and at rest. Read about security.
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia