Services · Training
Confident teams, from day one.
Hands-on sessions built around your own assistants and workflows, for agents, supervisors and the administrators who run KeyAI.
How it works
What to expect
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01
Plan
Agree who needs training and on which parts of KeyAI.
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02
Agents
Working with Copilot and taking over from bots smoothly.
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03
Supervisors
Dashboards, call logs and quality evaluation.
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04
Administrators
Assistants, prompts, workflows, users and access.
What’s included
Role-based training for agents, supervisors and administrators.
- Agent sessions
- Supervisor sessions
- Administrator training
- Quick-reference guides
- Training sign-off
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia