About us
Contact-centre people building contact-centre AI.
KeyAI is made by Radiant Communication, a Malaysian team that has spent decades designing, integrating and running contact centres for banks, telcos and government agencies.
Our story
From integrators to inventors
Radiant Communication specialises in omnichannel customer experience, artificial intelligence, software development and system integration. For years we have built and maintained complex contact-centre projects on Genesys Cloud, Genesys Engage and Google Cloud.
Again and again, our customers asked for the same thing: AI that understands their customers’ languages, fits the contact centre they already run, and passes their security review. KeyAI is our answer.
- Founded
- 1997
- Headquarters
- KL
- Certified team
- Genesys
What we bring
Why teams choose us
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We know contact centres
Routing, queues, agents and supervisors are our daily work, not an afterthought.
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Local by design
Built in Malaysia for the languages, regulations and customers of Southeast Asia.
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Certified engineers
Professional certifications in Genesys Cloud CX, Genesys Engage and Google Cloud.
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Security first
A formal information security management programme aligned with ISO/IEC 27001:2022.
Recognition
One of APAC’s top contact-centre consultancies.
APAC CIOOutlook named Radiant Communication among its Top 10 Contact Center Consulting/Service Companies of 2020, recognising firms at the forefront of contact-centre consulting in the region.
Top Contact Center Consulting/Service Companies APAC CIOOutlook · 2020
Join us
We’re always glad to hear from engineers, AI specialists and contact-centre consultants who want to build what comes next.
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia