Platform · Integrations
Fits the contact centre you already run.
KeyAI plugs into Genesys Cloud and the channels and systems around it, so you add AI without replacing what works.
Highlights
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Genesys Cloud, natively
Bots, Copilot and escalation work inside Genesys Cloud, from the first message to the agent desktop.
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500+ connectors
Messaging, email, calendars, databases and business apps, ready to use in workflows.
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Bring your own AI
Use the AI provider and model your organisation has approved.
Everything included
What you get in Integrations
Contact centre
- Genesys Cloud CX Chat, voice, Copilot and routing integrated with Genesys Cloud.
- Genesys Engage Our team also delivers integrations for on-premise Genesys Engage.
- Escalation to agents Hand-over into your existing queues with full context.
Channels
- Phone Inbound and outbound calls through the Voice Bot.
- Website and app Web chat and the Affina chat and voice widget.
- WhatsApp and Messenger Popular messaging apps, one bot.
- Telegram and more Further channels through connectors.
Systems and AI
- REST APIs Call your core systems from any workflow.
- MCP servers Give assistants tools through the Model Context Protocol.
- AI providers Choose models per assistant, including your own.
- Enterprise identity Single sign-on with SAML 2.0 and LDAP directory integration.
Works hand in hand with
The platform- Workflow Automation A low-code, drag-and-drop designer that connects your AI to the systems behind every request. Explore
- Agent Copilot Real-time help for agents inside Genesys Cloud: suggested replies, knowledge search and automatic summaries. Explore
- Website Assistant Affina: a chat and voice assistant for any website that can show visitors around while they talk. Explore
Put AI to work in your contact centre.
See KeyAI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Genesys Cloud · Multilingual · Built in Malaysia